Northstar Field ServicesDecision briefWalkthrough example
Revenue is growing. Why is the margin going backwards?
Recommendation
Run a four-week pricing and delivery pilot before adding capacity. Growth is healthy; the way it is delivered needs attention.
- Revenue
- +18%
- Contribution margin
- 34% → 28%
Evidence still needed
- Margin by job type
- Rework hours per job
- Discount approvals above 10%