Legal
Data retention
Organisation administrators can review retention settings, request exports or deletion, and see when legal, security, billing, or backup requirements delay final erasure.
1Default retention periods#
| Records | Default policy | Scope and conditions |
|---|---|---|
| Organisation records | 7 years (2,555 days) | Organisation administrators can set the applicable retention policy or request deletion, subject to holds and backup expiry. |
| Workspace and project records | 5 years (1,825 days) | Workspace records, project folders, deliverables, and durable context. |
| Documents | 3 years (1,095 days) | Uploaded documents and the text used to search them. |
| AI activity records | 1 year (365 days) | Automatic deletion is disabled by default so an administrator reviews the policy before enabling cleanup. |
2Security and billing evidence#
Selected records may be retained longer where required for account integrity, payment disputes, legal obligations, or an active hold.
3Backups#
Deleted information may remain in protected backups until the normal backup copy expires and is not restored into active customer use except for recovery.
4Contact and requests#
Organisation owners can request export, deletion, or retention review.
Email caiossupport@consultingaios.com to access, correct, export or delete information. Include your organisation, workspace, what the request covers, why, and whether it involves regulated or client-confidential information.